![]() On-Line ORDERS: We accept Internet based On-Line orders using Mastercard, Discover or Visa credit cards. You may use Discover, MasterCard, or VISA - include card number, card holders' name, and expiration date - Money Order, Cashiers Check or Personal Check - Personal Check orders are HELD 3 WEEKS for the check to clear Fill in your current shipping address and include your daytime or message phone number. MAIL ORDERS: Please print complete a description (size, color, etc.) with quantity and price or the parts you need. PHONE ORDERS: All phone orders are accepted using Discover, MasterCard, or VISA. We will deliver to a hotel or anywhere, if the customer pays by money order or wire transfer. If the individual pays by credit card, and receives the goods from the hotel staff and then decides to complain afterward to the credit card company saying they didn't receive the package, the bank takes the money back from us and we can't prove the customer ever received it, because hotel staff signed for it not the customer. If staff at the hotel receives the package, yet never delivers it, ( therefore it arrives late) it's a problem. If the customer changes their schedule and the package, for what ever reason arrives too soon or too late, it is a problem. People who arrange delivery to hotels have proved to be a great difficulty in successfully arranging the delivery and being able to arrange proof of delivery when the customer has claimed they did not receive the package. We do not ship to Post Office Boxes, General Delivery addresses or Hotels when payment is made by credit card. All orders shipped UPS Ground - 1-8 Days, unless other service is requested. Most in-stock parts orders are shipped within 24 hours (custom bikes and wheelsets, may add between 1 and 3 weeks delay time). Call us for specific instructions if you have a product you believe is defective. The Manufacturer's Policy and Procedures will vary - freight in both directions is not covered. BIKEPRO USA FREENOTE: $250.00 Free Freight / Free Backorder Freight only applies if both shipments are over $250.00.īike-Pro extends each Manufacturers Warranty to the original purchaser only on any merchandise purchased. We can hold your order and ship complete - It's up to you. frames, custom wheels, etc.) You will be advised at the time of your order of the stock status on each item. (Oversize and custom items excluded- i.e. No shipping charges will be applied for a single (US only) ground shipment on a backorder. We will backorder normal parts orders for you and immediately ship in-stock parts. If you live in the Atlantic Time Zone 12:00 AM to 10:30 PMĭue to the type of products we carry - USA Made - High Demand - Small Production - we will occasionally be out of stock on an item you would like. Sunday from 8:00 AM to 6:00 PM Pacific Time when possible Saturday from 9:00 AM to 6:00 PM Pacific Time We are open to receive phone calls Monday through Friday from 8:00 AM to 6:30 PM Pacific Time The product must be unused and in the original packaging. If you are not satisfied with any product you purchase you may return it for replacement, exchange or refund. so don't oblige us to give you their "price". We can't determine the validity of these businesses by going there to buy things, and don't believe you would give them your credit card number. We may not match competitors who we are repeatedly told by customers do not have items in stock, publish no known address except a URL, have only a post office box (Suspension Tech) or have no physical address in their ads at all. Some Closeouts offered by others are priced lower than our cost, so we can't match these. If you do find a nationally advertised competitor with a lower price, we will match their price whenever possible. Our Selection and Prices are usually the best in the cycling industry. BIKE-PRO Ordering Information LOW PRICE GUARANTEE ![]()
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